Mobay explains the delay in the deposit to the account: it will definitely retreat but requires manual operation

In response to some previous Mobike bicycle users' doubts about “the deposit refund cannot be timely arrived”, the Mobai team said that some users may be affected by the changes in the third-party payment platform policy, and the customer service team needs to manually perform the refund in the background.

Mobay explains the delay in the deposit to the account: it will definitely retreat but requires manual operation

According to media reports, some Moby bicycle users said that after the refund of the deposit, although the refund information was received, the deposit and other expenses on the account were not actually recorded, exceeding the promise period of the “7-day refund”. In this regard, the Mobai public relations department told the Beijing Morning News reporter that some users may be affected by changes in the payment platform policy, and the customer service team needs to manually perform the refund in the background.

Moby said that a small percentage of users' refunds were slower than usual due to Alipay's refund policy. The reason is that the “automatic refund” period of Alipay before September 5, 2016 is 90 days, and the overdue period will require manual operation in the background. When a user who pays the deposit through Alipay before this date applies for a refund, Moby will arrange a special person to verify the account information and manually operate the refund.

Moby stressed that the deposit will definitely be refunded, but the manual operation will take some time. It may be due to the third-party payment channel policy, so that the actual refund will reach the user account for a longer period of time.

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